At Livo, we’re building a calmer, more intelligent way to work. Today’s teams struggle with constant context-switching and scattered tools that drain focus. Livo brings notes, tasks, docs, and meetings into a single, AI-powered workspace that feels effortless — helping people think clearly and work with intention.
Since launching in 2024, Livo has grown quickly among startups and product teams who want a workspace that’s fast, minimal, and thoughtfully designed. We’re a small, remote-first team distributed across multiple time zones, united by our love for great software and our belief that tools should reduce noise, not add to it.
We’re looking for a Customer Support Specialist who loves helping people get unstuck and find clarity in their workflow. In this role, you’ll support users across notes, tasks, meetings, and AI-powered features — guiding them with patience, accuracy, and a deep understanding of how Livo fits into their day. You’ll be the voice of Livo for many customers, turning questions into learning moments and ensuring every interaction feels calm, thoughtful, and genuinely helpful.
What you'll do
Help users troubleshoot issues and understand best practices inside Livo
Translate user feedback into actionable insights for product and engineering
Provide clear, friendly, and accurate responses across support channels
Maintain clean documentation and contribute to an evolving knowledge base
Spot patterns in user pain points and proactively suggest improvements
Support onboarding for teams adopting Livo for the first time
Represent Livo’s tone: calm, concise, and focused on clarity
What We’re Looking For
2–4+ years in customer support, ideally for SaaS or productivity tools
Strong written communication — clear, friendly, and structured
Ability to understand workflows and guide users through them step by step
Comfortable learning new features and explaining technical concepts simply
Empathy-driven, patient, and able to stay calm even in high-pressure situations
Experience with support tools (Help Scout, Zendesk, Intercom, etc.) is a plus
A proactive mindset — you don’t just answer questions, you look for patterns
What we offer
Interesting, meaningful work with real ownership
A calm, focused work culture
Competitive salary and equity
Employee-friendly equity terms
Remote work with no commuting
Co-working allowance
Annual team retreats and off-sites
Health benefits (region dependent)
5 weeks paid vacation
4 months paid parental leave
Learn how we think and work
Why we’re building a calm workspace
Our product philosophy
How we ship fast with a small team
Designing AI that feels invisible, not overwhelming